Privacy Policy
At The Timberline, we care deeply about your privacy. This policy explains how we collect, use, and protect your information when you visit our website, book a reservation, or stay with us.
We keep things simple: we collect only what we need to serve you well, and we never sell or share your personal information for marketing purposes.
Information We Collect
We collect basic information you provide to us directly, including:
• Your name, email address, phone number, and payment details when you book a reservation
• Any preferences, special requests, or information you share when communicating with us by phone, email, or text
We may also collect limited technical information when you visit our website, such as IP address, browser type, and device identifiers, to help us improve our site and booking experience.
How We Use Your Information
We use your information only for legitimate business purposes, including:
• Managing reservations, payments, and guest communications
• Providing customer support and responding to inquiries
• Sending transactional text messages related to your stay (e.g., check-in instructions, reminders, and updates)
• Maintaining safety and security at our property
Your mobile information will not be shared with third parties for marketing or promotional purposes. Message frequency varies, and standard message and data rates may apply. You can opt out at any time by replying STOP.
Text Messaging Policy
By providing your phone number during booking or communication, you consent to receive text messages from The Timberline related to your reservation and stay.
• These messages are transactional, not promotional.
• Your mobile information will not be sold, rented, or shared with third parties for marketing purposes.
• You can opt out at any time by replying STOP or contacting us directly.
If you have questions about our text messaging policy, you can reach us at [email protected] or (719) 212-9981.
Website chat
When you use the chat on our website, we collect the messages you send and any details you choose to share, such as your name, phone number, or email address. We also store a small identifier in your browser so your conversation can continue if you reload the page, and we use technical information such as your IP address to protect the chat from abuse.
We monitor and record chat conversations so we can answer your questions, handle reservations and requests, and improve our service. Some replies may be written by an automated AI assistant that uses your messages to respond. Our team can read these conversations and may step in at any time.
If you ask us to follow up by text message or email, we will use the contact details you provide to reply about your inquiry. Message and data rates may apply to text messages, and you can reply STOP at any time to stop receiving them.
We use service providers, including messaging, hosting, AI, and security providers, to operate the chat. They process this information on our behalf and only to provide these services to us.
We keep chat transcripts for as long as we need them to serve you and to meet our legal and business obligations. To ask about, correct, or delete your chat information, contact us at [your privacy contact email].
Data Protection and Retention
We take your privacy seriously and use appropriate security measures to protect your information.
We retain your data only as long as necessary to fulfill reservations, comply with legal obligations, and improve our services.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us at [email protected].
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).
Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
The Timberline Motel
216 Harrison Avenue
Leadville, CO 80461
(719) 212-9981