Terms of Service

Terms of Service

Thanks for booking with The Timberline. By reserving a room or using our website, you’re agreeing to the terms below. We keep things simple so you can focus on the fun stuff—like planning your time in the mountains.

Reservations & Cancellations

You can book a room directly through our website, by phone, or via a third-party partner. When you book directly with us, we take payment for your reservation up front—just like buying an airplane ticket, it’s one less thing to think about when your trip rolls around.

If your plans change, just let us know at least 72 hours before check-in and we’ll refund your payment in full. Cancellations made less than 72 hours before check-in are not eligible for a refund.

Check-In & Check-Out

All of our rooms are self check-in—arrive whenever it works best for you. You’ll receive a door code by email before your stay, and that’s all you need to settle in.

Check-in starts at 4:00 PM.
Check-out is by 10:00 AM.

Need help while you’re here? Our team is on-site and always nearby. Text us at (719) 212-9981 and we’ll be in touch quickly.

Front Desk Presence

We don’t staff a traditional front desk. You might catch us there between 3:00 and 6:00 PM most days (especially during check-in), but we’re often out around the property helping guests or taking care of things. Even if you don’t see us, we’re here to help—just shoot us a text.

Pet Policy

All of our rooms are pet friendly. We charge a $50 cleaning fee per stay, and we ask that pets be kept quiet, especially during quiet hours (see below).

We love having dogs at the motel, but if your pup is causing repeated disruptions, we may need to ask you to make other arrangements. Help us keep the vibe relaxed for all our guests—furry and otherwise.

Quiet Hours

We’re a smaller property with guests of all kinds—families, early risers, mountain adventurers. We ask everyone to respect quiet hours from 9:00 PM to 7:00 AM.

Smoking Policy

The Timberline is a smoke-free property. Smoking is not permitted in rooms or anywhere on the premises.

Amenities

Every room includes:

  • Smart TVs with DirecTV (log into your own streaming apps)
  • Complimentary Wi-Fi
  • Mini-fridge
  • In-room coffee and tea setup
  • Eco-friendly toiletries
  • Locally inspired, cozy decor
  • Pet-friendly access (with cleaning fee)

And outside, you’ll find free on-site parking and a communal fire pit area—perfect for stargazing or swapping stories after a day in the mountains.

Need Anything?

We’re just a text away: (719) 212-9981
You can also reach us through our website: timberlineleadville.com